Fun Activity

2. When Yodel are not accepting the claim. This can be down to a number
5. POD Non- Proof delivery
9. When Yodel are accepting the claim and will be making payment to the client.
12. It can be raised against a parcel to request compensation as a result of feedback received from Yodel on a query providing; a claims agreement exists on the contract.
14. It is used to track parcels.
15. It is an investigation regarding dispute which is raised after the parcel is delivered
16. Proof of Delivery
19. Imprint or an inscripton.
20. Satellite navigation which tells if a driver made a genuine attempt or not.

1. It is when the the contact centre needs to investigate the claim further.
3. hese are the claims that are required to be processed and in order to do so we will manually add all the necessary details on a spreadsheet after completing all our checks.
4. It is created to communicate with the SVC to know more about the parcel.
6. It is one of the systems by which you will receive and work claims request.
7. is a live database which combines powerful linking technology and intuitive
8. Evidence where the parcel has reached.
10. information about reactions to a product, a person's performance of a task, etc. which is used as a basis for improvement.
11. It holds vital Client information about claims liability and any exceptions to normal claims rules by Client.
13. It is a alpha numberic number to fetch the parcel details.
17. look at all parts of (something) carefully in order to know about the whereabouts
18. It is used when trying to locate any lost property.