Fun Crossword

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Across
  1. 2. important metric for chat business with a daily closure requirement of 60% and above.
  2. 4. is a reactive solution that is offered to customers experiencing poor coverage.
  3. 5. helps to protect the device against any damages or loss.
  4. 8. is a soft skill approach to ensure the customer that you are listening to him.
  5. 10. method to be used to share/gain customers personal information.
  6. 11. is a reactive migration process for eligible customers.
  7. 12. is a proactive migration solution
  8. 13. use of statements to be avoided on a chat flow.
  9. 14. SOC is added for the customer moved under TMobile Network Access
Down
  1. 1. a device insurance company where a customer can file a claim.
  2. 3. is a soft skill approach used to explain what you have understood instead, of making customer repeat.
  3. 4. is America's Largest 5G network.
  4. 6. the percentage to achieve for both NBA launch and Resolve
  5. 7. closed a Async chat if all queries are answered and customer losses connection or stops responding to chat.
  6. 9. 5G __ compatible phone are mandate to experience the best 5G coverage.
  7. 15. Its mandate authentication process for a SIM SWAP