Fun with words

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Across
  1. 3. ....... SLA seen in the service call in OVSD is
  2. 6. is a world leader in finding, mining and processing the earth's mineral
  3. 7. Status when the issue in service call is linked to a problem record
  4. 8. If it isn’t ..... it didn’t happen
Down
  1. 1. One stop shop for Knowledge artifacts
  2. 2. led the purchase of the Rio Tinto mines/ the company's first president.
  3. 3. Document for change assessment
  4. 4. extraction of valuable minerals or other geological materials from the earth
  5. 5. In Greek means unbreakable/precious gem