FUN@Work With Purpose

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Across
  1. 3. Self-check-in kiosk adds value on guest check-in at lounge, an alternative option to reduce waiting time. State core value relates to this functional technology.
  2. 4. PPG focuses on 4 portfolios, which include (1) …………, (2) concierge service, (3) hotel, and (4) dining. State portfolio (1) in the question.
  3. 5. Employees feel a strong sense of satisfaction wearing their uniform and representing the brand. Which guiding principle is this aligned to?
  4. 6. What is the name of the world’s first airport transit hotel launched in Singapore?
  5. 7. In what year was the first PPL established?
  6. 8. What is PPG loyalty and rewards program?
  7. 10. Name the country in South America that PPG has lounges in operations.
  8. 11. Indicate the guiding principle that reflects we do what we say when guest feedback to us that our lounge facility and service offerings are of good quality.
Down
  1. 1. Learn to listen actively, without interruption or judging, ensuring mutual understanding and professionalism; refers to which guiding principle?
  2. 2. State the core value reflected based on this guest feedback about top Service, very relaxing before trip, friendly smile and 1st class service from the staff.
  3. 3. Guest feedback about team’s quick assistance, prompt service, ensure comfort, being consistent service and do it right at all time. Which guiding principle is this align to?
  4. 9. Housekeeping, Maintenance and Front Office work hand-in-hand ensuring room readiness for early arrival guest at hotel. State relevant core value in this context.