FUN@Work #WithPurpose

1234567891011121314151617
Across
  1. 3. What is the name of the world’s first airport transit hotel launched in Singapore?
  2. 5. reduce guest waiting time during heavy check-in periods, a self-check-in kiosk has been introduced as an added value to enhance service delivery for our guests.’
  3. 6. Name the country in South America that PPG has lounges in operations.
  4. 8. State the core value reflected based on following guest’s feedback.
  5. 12. feedback: Top Service, very relaxing before my trip, friendly smile and 1st class service from the staff.’
  6. 13. Which guiding principle could be relevant to following statement, reflecting we treat others the way we want to be treated?
  7. 15. Which guiding principle is relevant to following guest’s feedback, for being consistent and uncompromising on service delivery, do it right all the time.
  8. 17. Indicate the relevant core value for following context.
Down
  1. 1. need to learn to actively listen to guests and colleagues without interrupting or judging, ensuring mutual understanding and professionalism.’
  2. 2. feel a strong sense of satisfaction wearing their uniform and representing the brand.’
  3. 4. Which guiding principle is relevant to following statement?
  4. 7. What is PPG loyalty and rewards program?
  5. 9. PPG focuses on 4 portfolios, which include (1) …………, (2) concierge service, (3) hotel, and (4) dining. State portfolio (1) in the question.
  6. 10. Indicate the guiding principle that reflects we do what we say when guest feedback to us that our lounge facility and service offerings are of good quality.
  7. 11. State the relevant core value based on following statement.
  8. 12. feedback: Team was quick to offer assistance, helped with seat, check my comfort, provide food and drink recommendations, things served promptly, always make sure I have everything I needed.’
  9. 14. anticipation of early arrival passengers for check in, Housekeeping, Maintenance, and Front Office must work together seamlessly for room readiness.’
  10. 16. In what year was the first Plaza Premium Lounge established?