GCSF

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Across
  1. 3. focusing on customer's needs first
  2. 4. Characteristics and knowledge of a particular group of people
  3. 5. Related to changes and new ideas
  4. 8. the degree to which something is seen by others
  5. 10. the use of technology to minimise human inputs and increase effectiveness
  6. 11. directly correlated with successful business outcomes
  7. 12. a relationship with others
Down
  1. 1. an increase in the size or the importance of something
  2. 2. Involving all regions
  3. 3. the action of working with someone to produce or create something
  4. 4. acting or doing things in a similar way over time
  5. 6. a strong feeling of support or allegiance
  6. 7. People's perception of a product, service, experience or organisation
  7. 9. taking action by causing change and not only reacting to change when it happens