General Knowledge Crossword (For some you'll need KB)

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Across
  1. 3. Where do you go to check any updates made to KB?
  2. 4. What is the service the bank offers a customer if they overdraft their account but the funds will automatically be pulled from another account of theirs (Use abbreviation)?
  3. 7. What acronym do you type in KB search bar to see how you service Business Customers?
  4. 9. When a customer wants to put a hold on their card till they find it, what maintenance do you perform?
  5. 10. You need to HRT a customer to order a debit card, what is the reason for that?
  6. 11. "I've tried using my card at UDF and it will not work, I want the same card but a new one" What maintenance do you perform for the customer?
  7. 12. Where do you go to check how much it costs to expedite a card?
  8. 14. Where do you go to see what a 217 denial code is?
  9. 15. What is a hold that is placed on a check that is commonly seen?
Down
  1. 1. Method customers use to send money instantly that is not an internal/external transfer.
  2. 2. Where do you go to check how to service a POA caller?
  3. 5. When the CVV is used multiple times, what is the term we use?
  4. 6. Where would you go in KB if someone needs to send in POA paperwork?
  5. 8. According to KB #11421. Who do you reach out to if the customer wants to set a permanent higher limit to their debit card?
  6. 13. "I cant find my card anywhere, I think I dropped it in the parking lot" What maintenance do you perform for the customer?