General knowledge crossword puzzle

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Across
  1. 1. What is the KB title of the article you'd review to see how you'd place a note on a debit card you closed? (don't include the hyphen in the answer)
  2. 3. What is the KB article you'd review to see how you would add a contact note?
  3. 10. What is the KB title of the article you'd review to know more about the OTP verification on the customer side? (Include the parentheses in the answer)
  4. 11. What is the main resource you use if you are unsure of what to do in ACE?
  5. 12. A verified caller is needing to speak to a supervisor, what is the name of the team that handles those calls?
  6. 13. What is the ONLY reason we as agents can waive the expedited card fee?
  7. 15. What must we remember to read to a customer if we are placing a lost/stolen block on a card?
  8. 16. How do we transfer a call to a supervisor/support?
  9. 18. What is the KB number to the KB you'd reference to know what maintenance we can do for joint account holders debit cards?
  10. 19. What's the phone number to Probate?
  11. 21. What is the KB title that we would use to see how to service a guardian? (To know what maintenance and information we can provide)
  12. 23. What must we do before changing an email?
  13. 24. What is the number for world pay debit card fraud?
  14. 26. How do we transfer a call to DRD?
  15. 27. If a customer declines to provide an email address, what should we put in the email box instead?
  16. 28. What should we do when someone calls in to report a card they found and it's not theirs?
  17. 29. What is the KB link we'd click to know how long it will take for something to arrive to the customer?
  18. 30. What is the KB title of the article you'd review to know how to create a no-plastic? (don't include the hyphen in the answer)
Down
  1. 2. What's the KB title of the article you'd review to know how to add a travel note?
  2. 4. What is the KB title of the article you'd reference to know how to guide a customer on performing an external transfer on 53.com? (do not include punctuation)
  3. 5. What is the KB link we'd click so we can know how to third party verify? (Include the hyphen in answer)
  4. 6. An unverified caller is asking to speak to a supervisor, what two people should be able to take over the call?
  5. 7. What is the KB title of the article you'd review to know if something is HRT or not? (don't include the hyphen in the answer)
  6. 8. What's the KB title of the article you'd search to know how to order a debit card from the checking account?
  7. 9. What is the KB title that we would use for guidance on a first time log in thru 53.com? (please include punctuation for this)
  8. 14. What's the phone number to DRD?
  9. 17. What's the phone number to the business line?
  10. 20. What's the phone number to New Accounts for Deposits (not including the extension)?
  11. 22. What's the debit card denial code for when the daily card limit has exceeded?
  12. 25. Where can we easily find another department's phone number or email?