General Reservations Day 1

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Across
  1. 2. System used to log into your extension number and connects to your phone
  2. 7. Used to advise scheduling what you phone is set to.
  3. 11. Level in iCRM where you would find Irwin Mitchell, Herbert Smith Freehills e.t.c
  4. 12. A booking made under an owner profile.
  5. 13. Customers where we must not mention West.
  6. 15. Can be one owner for each, one per department or one per company.
  7. 17. Type of call where all lines are open and there are no more than 25 people.
  8. 18. Needed by a customer to make bookings
  9. 19. Only feature we can add post conference to an automated call.
  10. 21. Place to locate Resplus dial in details.
Down
  1. 1. Call type used if an automated conference is to run over midnight.
  2. 3. Calls that can take place on a weekly, monthly, yearly basis.
  3. 4. Team that processes features post conference.
  4. 5. System used to create, search, amend and cancel bookings.
  5. 6. Where you go to log into GICF console
  6. 8. Course you are currently on.
  7. 9. Used to locate numbers to add to owner profiles.
  8. 10. Legal conference with a judge.
  9. 14. Also known as dial in with a pin.
  10. 16. Legal conference with experts and no judge.
  11. 20. System used to log into your agent ID, view customer details.