GENRES OF BUSINESS CORRESPONDENCE

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Across
  1. 3. A document providing the results of an enquiry of some sort (e.g. a technical inspection) or an account of a situation or event
  2. 4. A letter sent with your resume to provide additional information on your skills and experience
  3. 6. A short official note that is sent by one person to another within the same organization
  4. 7. A letter written by a potential customer to ask about service offered by a seller or an organization
  5. 8. A record of meetings
  6. 9. A letter expressing regret towards a past action or occurrence
  7. 10. The most common genre in business writing
  8. 11. A document aiming to lessen misunderstanding and providing a formal record for reference
Down
  1. 1. A reply letter to the buyer's complaint or claim
  2. 2. A letter written to address any type wrong doing, offence, grievance, resentment arising out of a product, service etc.
  3. 5. A letter presenting a formal request for the presence of an individual, a group of people or an organization at an event