Glacier Bank Customer Service

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Across
  1. 1. Use the customer's ________ in closing your transaction/interaction to personalize their experience.
  2. 5. This should be worn everyday so customers know who they are working with.
  3. 9. Abiding by the Glacier Bank _____ ______ is a good show of professionalism.
  4. 12. Who is our Division CRA Coordinator?
  5. 15. Never let _________ come on stage.
  6. 18. Maintaining this throughout your customer interaction will reassure your customer that they have your full attention.
  7. 21. These are considered hot button word statements. They can cause customer frustrations if used.
  8. 23. If you are unable to immediately assist a customer, it is best to _________ with them to keep them informed.
  9. 24. Great! Wonderful! My Pleasure! are all examples of ______ words.
  10. 25. Who is our Glacier Bank CRA Officer?
Down
  1. 2. We must instantly _______ each customer.
  2. 3. Who is our Corporate CRA Officer and Chief Compliance Officer?
  3. 4. When we _______ to the customer by name, this allows us to personalize the interaction.
  4. 6. Our extraordinary _______ ________ is what sets Glacier Bank apart from the rest.
  5. 7. Any _____ duties must be stopped whenever there are customers waiting to be helped.
  6. 8. Taking ______ for your customer will ensure their needs will be met.
  7. 10. Personalizing our customer interactions helps us avoid becoming
  8. 11. We start each customer interaction with this.
  9. 13. If we are unable to complete a customer's request we should always offer _______ ________.
  10. 14. Escorting your customer to their desired destination is an example of a Warm ________.
  11. 16. Glacier Bancorp has 17 divisions in _______ states.
  12. 17. If you are unable to immediately assist a customer who has called into the bank, it is best to place the call on ______.
  13. 19. _________ must always come first.
  14. 20. In 2022 we ________ $949,173 to various organizations in the five communities we serve.
  15. 22. What is the best way to end each transaction/interaction?