Glean

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Across
  1. 3. – Overview panel summarizing usage metrics (9)
  2. 5. – Bulk move of help articles into the new docs site (9)
  3. 6. – Modern identity protocol preferred over SAML here (4)
  4. 11. – Carousel items broadcasting company news on the home page (13)
  5. 15. – Agent step that can post to Slack or fire an API call (7)
  6. 16. – Stop-rule that excludes specific content from the crawl (7)
  7. 18. – Customer-managed cloud deployment, opposite of provider-run SaaS (10)
  8. 19. – Automated helpers powering work-flows inside the platform (6)
  9. 20. – Digging into logs when answers go missing (15)
Down
  1. 1. – Fine-grained rules deciding who may view each document (11)
  2. 2. – Atlassian realm housing the special Confluence app (5)
  3. 4. – Rules in the Data Governance hub guarding sensitive material (8)
  4. 7. – Analytics tab tracking adoption, activity and “stickiness” (8)
  5. 8. – Bridges that let Slack chat with Salesforce, Confluence and the rest (10)
  6. 9. – Three-letter cloud where many tenants run (3)
  7. 10. – Shelving every new file for lightning-fast retrieval (8)
  8. 12. – Setting admins tweak when hiding results from search (10)
  9. 13. – Developer’s deep query across internal repositories (10)
  10. 14. – Safe playground environment for testing before production (7)
  11. 17. – Robot librarian fetching pages while you sleep (7)