GO - WEEK 2

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Across
  1. 5. The title of a person from another team assigned to each squad, to whom I should ask questions before going to #support-themes and/or #support-tier-2.
  2. 8. A customer that is ________ means that no taxes will be charged on any orders for this customer.
  3. 10. One of the first things I should check when encountering a query about SP Payouts On Hold
  4. 12. When escalating a ticket, I should submit the ticket as….
  5. 13. The section in the Admin where a merchant access their gateway details
  6. 16. A service provided by Shopify that enable US and Canadian merchants to show live, discounted rates at checkout, and purchase certain types of labels from the Orders page.
  7. 19. In order to charge tax rates for a specific region, this country must have a specific ________. (2)
  8. 21. The team whose real names I cannot share.
  9. 22. The type of fees charged when a merchant doesn’t have SP enabled.
  10. 23. A product must have this checkbox ticked in order for taxes to be charged. (2)
  11. 25. Is mellow
Down
  1. 1. A store status that I cannot share with the merchant
  2. 2. The tool that we use to create text snippet and save us time
  3. 3. the look and feel of a given storefront
  4. 4. A great troubleshooting step for the POS system is to check if the merchant has the most recent ________ for the app.
  5. 6. The team responsible for all invoices related to a given account
  6. 7. The thing that is required for merchants to use most hardware sold on hardware.shopify.com (2)
  7. 9. The extension of code files found in Theme > Actions > Edit Code.
  8. 11. The slack channel where I should ask questions about Shopify Payments.
  9. 14. When we say AP Time, we mean…. (2)
  10. 15. The best attitude to have in your daily works, and one of our greatest asses in our goal to be constant learners (2).
  11. 17. A sales channel created by our developers to enable brick-and-mortar and in-person sales. (3)
  12. 18. CSV stands for “Comma ________ Value”.
  13. 20. The process of sending a ticket to another team for further review or help.
  14. 24. If a merchant’s Theme Editor seems broken or faulty, I should contact….