Good Customer Service

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Across
  1. 2. you must make the customer feel
  2. 5. to a specific group of customers
  3. 9. offer this if you dont have a specific item in stock
  4. 12. unhappy customer will tell...
  5. 13. happy customer will tell one of these
  6. 14. the customer complains we must....
  7. 16. your ears to understand the customers needs
Down
  1. 1. must be this way for customers to tell you that they have a problem
  2. 3. a customer comes back more than once
  3. 4. a dispute to please both the customer and the business
  4. 6. type of customers you sell your product to
  5. 7. are the staff customers
  6. 8. must have this to sell your product
  7. 10. make these if you cant keep them
  8. 11. well you have performed
  9. 15. you must feel when dealing with customers