GOOD CUSTOMER SERVICE TRAITS

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Across
  1. 4. Treat customers as individuals, use the client´s name which is personalize conversation.
  2. 5. Take responsibility for clients problems, offer a sincere apology when necessary
  3. 6. Don´t make empty promises, be realistic
Down
  1. 1. Listen to customers and don´t take complaints personally
  2. 2. Take the time to fix the client´s problem
  3. 3. Offer a solution, and focus options to solve costumers problems