GPL Crossword

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Across
  1. 1. cx has expressed concern wrong information is being reported to credit bureas
  2. 5. The customer has signed the loan agreement on a current or past loan
  3. 8. Agent is required to advise customer “can negatively effect future loans with GPL”
  4. 9. To reissue funds to bank account we have to wait 3 banking business day for
  5. 11. Application can be edited by the customer
  6. 12. Process of removing the bad bank flag to allow deposit/withdraw from customers account
  7. 14. cci adv “ I am in the process of filing for bankruptcy”
  8. 16. cci adv “I need to make pymnt arrangements” acct is pastdue
  9. 18. verification document(s) has been received
  10. 21. customer reapplying for a new loan and there is a balance still owed on previous loan
  11. 22. Pre Application, no account in Admin
  12. 23. Social Security Card, Drivers License, Bank Statement, Proof of Income
  13. 24. customer emails in asking "Why am I declined" customer lives in the state of Vermont
  14. 25. Customer is elgible to reapply in 24 hours or 3 bank business days
  15. 26. verification document(s) fail/pass
  16. 27. Post Funding, account holder has paid off first and taken additional loan(s)
  17. 30. Payment required based on loan terms and agreement
  18. 32. The loan is approved and waiting on the customer to sign
  19. 33. Application isnt finished
  20. 34. loan is unsecured and is paid back in equal payments at fixed intervals
  21. 36. Date of Birth or ______________
  22. 37. Customer does not have an outstanding balance
  23. 38. The customer has made changes to the application
  24. 39. cci adv “ Did you receive my documents?”
  25. 40. fifth business day before 5:30pm ET
  26. 42. customer calls in, agent unable to hear
  27. 43. Pre funding, account holder has not received first loan
Down
  1. 1. Email sent to customer containing a 6 digit number required for application process
  2. 2. customer is need of changing Employer information
  3. 3. Customer pays the total balance
  4. 4. “Ive had to call back three times today to get this issue resolved”
  5. 6. Customer makes payment above scheduled amount
  6. 7. required to utilize this comment class when a system generated note is recorded
  7. 10. 3 banking business days, $30 fee, Account Service contacts
  8. 13. California customers are not eligible for these type of payments
  9. 15. used by Verification and Fraud agents
  10. 17. Customers loan is accepted and pending to receive funds, however customer enter wrong pay cycle and scheduled payments do not reflect the same schedule and pay dates.
  11. 18. "I think your interest is to high"
  12. 19. System generated feature, not always offered
  13. 20. Refer to Article 4 for the correct process and handle situations
  14. 22. part of a scheduled payment
  15. 28. customer is eligible for a refinance option, calling in to inquire on process
  16. 29. Customer must make arrangements by 5:00p ET, one business day prior to due date
  17. 30. customer unable to reset password
  18. 31. APR is broken down in order for customers to pay in full early
  19. 35. cci adv “I have not received my funds”
  20. 41. "Thank you for calling Great Plains Lending"