Group #1

12345678
Across
  1. 2. The Google of PNC, and internal community website and knowledge management application where employees access information pertaining to policies and procedures.
  2. 4. A transaction a customer feels was accessed incorrectly to their account or a transaction the customer is unsatisfied with.
  3. 6. An innovative online money-management tool that helps customers take control of their personal finances.
  4. 7. Through this framework we help to ensure that all conversations make a true, positive difference in all steps of a customer (and employee) journey.
  5. 8. A softphone that allows you to perform phone functions on your computer. It allows you to transfer and conference callers to different individuals or departments. Also a tool used to assist with KYC function
Down
  1. 1. Links up to two of a customer's accounts to a checking account to prevent overdraft fees or NSF fees.
  2. 3. A service within PNC Online Banking that allows customers to perform transfers between their eligible PNC accounts and their accounts at other financial institutions with the United States.
  3. 5. One-time PIN and non-PIN transactions may be approved at the PNC's discretion, even if the balance in the account is not sufficient to pay the items.