Group 2 Top Ten

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Across
  1. 2. how we identify and secure callers and information
  2. 5. providing peers with feedback and examples, discussing problems and how we solved them
  3. 6. a tool that allows us to see customer information and transactions
  4. 8. tool for filing disputes, complaints, debit card requests, etc.
  5. 10. our version of Google search to find relevant and helpful information
Down
  1. 1. people who provide support during calls
  2. 3. a framework for guiding the flow of our conversations to provide excellent service
  3. 4. positive positioning, how we talk to customers
  4. 7. potential risks and issues that might arise during calls, key words or activities to look for
  5. 9. storage place for links and helpful information