Grow Your Knowledge

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Across
  1. 4. Automated clearing house
  2. 5. When you are unavailable to take calls
  3. 9. Interactive voice response
  4. 10. When you select reason for call
  5. 11. Security Banks Logo
  6. 13. Average time it takes to answer the call
  7. 15. Monetary charge for privilege of borrowing money
  8. 16. securitybankkc.com
Down
  1. 1. Number of calls completed by CSC employee
  2. 2. Customer disconnects before you answer
  3. 3. Who you are paying thru bill pay
  4. 6. Balance Funds in your account
  5. 7. Adding funds to your account
  6. 8. Average time it takes to complete call
  7. 12. The ability to view your statements online
  8. 14. Electronically Stored Information