HAAS2

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Across
  1. 2. How many security questions must we ask?
  2. 5. Being accountable is another way of describing Taking what?
  3. 8. A customer may request an HP of the same what?
  4. 9. What note must we leave after every interaction with a customer?
  5. 10. What type of consent do we refer to if a third party contacts us?
  6. 12. What costs could a customer claim as expenses that must be pre-approved?
  7. 14. What Support Team would we seek pre-approval for a taxi from?
  8. 16. Which Customer Team will deal with complaints?
  9. 17. If a customer is in hospital for an undetermined length of time, we would mark them as what?
Down
  1. 1. If a customer wants to update their tel number, this is known as a Change of what?
  2. 3. Who do we use for interpreter services?
  3. 4. It is important to be in the right what, when you take a break?
  4. 6. What does the 'Q' stand for in QST who can help with completing an application form?
  5. 7. The pass mark is 90% on this scorecard?
  6. 11. What does the 'B' stand for in UCB?
  7. 13. Sometimes a customer will not need to attend an assessment as HP could review medical evidence, what is this called?
  8. 15. What does the 'U' stand for in UTA?