Habit 5: Seek First to Unerstand, Then to b Understood

12345678910111213141516171819
Across
  1. 2. By first seeking to understand people, you put yourself in a stronger _______ to influence others.
  2. 3. Empathetic listening requires the ears, ___, and heart.
  3. 6. One of the most ______ forms of not seeking first to understand is prejudice.
  4. 7. Attentive listening is giving full, _________ attention to the person who is talking.
  5. 9. Seeking to understand and seeking to be understood all starts with ________.
  6. 11. The talking stick is a _________ tool used in many cultures.
  7. 13. Proper listening _______ time.
  8. 16. “I” messages give _______ in a way that allows you to feel understood.
  9. 17. “You” _________ are emotional withdrawals.
  10. 19. Good communication ____ with good listening.
Down
  1. 1. Take the time to deeply ________ a problem before offering a solution.
  2. 4. _________ listeners can “stop” a good conversation by responding negatively.
  3. 5. There are six levels of _______.
  4. 8. Empathetic listening is a level above _______ listening.
  5. 10. It often requires listening through many layers of _____ to get to the core issue.
  6. 12. One of leaders’ most ________ roles is to communicate.
  7. 14. Don’t disagree, judge, or _____, just listen.
  8. 15. Communication skill #5: _____ Calm.
  9. 16. “I” messages state your _______ and the content of what happened.
  10. 18. “I” messages _____ feelings without attacking.