Happy Customer Service Week!

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Across
  1. 3. The result of excellent service
  2. 9. Treating customers with respect is paramount.
  3. 10. Patience is crucial when dealing with frustrated customers.
  4. 11. A positive attitude is vital for customer interactions.
  5. 12. A positive attitude goes a long way.
  6. 14. To manage or deal with a customer's request
  7. 15. Customers appreciate representatives who know the product or service.
Down
  1. 1. Considering the customer's needs shows care
  2. 2. The goal of good customer service.
  3. 4. To provide assistance and back up a customer.
  4. 5. Providing correct information is essential.
  5. 6. To find a solution to a customer's problem.
  6. 7. Understanding and sharing the feelings of another.
  7. 8. A calm demeanor helps manage stressful situations.
  8. 13. To go above and beyond expectations.