Happy CX Week!

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Across
  1. 6. Speak up for customers
  2. 8. Name of AI agent
  3. 9. Company name
  4. 12. Innovative product released this year
  5. 13. Theme for CX week this year
  6. 17. Providing extra help or a benefit to a customer
  7. 18. Name of agent
  8. 19. Co-founder and CEO
Down
  1. 1. A measure of how quickly a customer issue is addressed
  2. 2. Top selling bra
  3. 3. Thirdlove's CX Team
  4. 4. Company colors
  5. 5. Source of truth for policies
  6. 7. Department responsible for assisting customers
  7. 10. How we receive customer feedback
  8. 11. Place to receive help
  9. 14. The ability to understand and share the feelings of another
  10. 15. Team that reviews interactions for accuracy
  11. 16. Important aspect of any conversation with a customer
  12. 17. Common channel of customer support, besides email and text