Happy Nurse's Week!

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Across
  1. 3. The person who requires advice or information.
  2. 5. A line of people waiting for service THO or THAS.
  3. 6. Another name for recording a call and collecting information.
  4. 12. This includes past health information, medical diagnoses or current conditions.
  5. 14. Over the counter or prescription drugs.
  6. 16. The person who takes the calls and places them in the
  7. 17. Care recommendations/instructions given after the triage process is completed.
  8. 18. The event that occurs when we return an originally placed call.
  9. 20. The registered healthcare professional who returns the call.
  10. 21. A subjective, abnormal feeling indicating the presence of possible disease.
Down
  1. 1. The person or third party who originally made contact with our service.
  2. 2. The province that we service.
  3. 4. A final decision to determine appropriate care required (i.e. 24hr).
  4. 7. A telecommunications device that permits two or more users to conduct a conversation
  5. 8. Abbreviation for the person to call when we go over our break times….lol.
  6. 9. The name of our organization.
  7. 10. Policies and procedures we follow to make healthcare recommendation and decisions.
  8. 11. A druggist or chemist who practice in the field of health sciences focusing on safe and effective medication use.
  9. 13. A free, confidential telephone service you can call to get health advice or general health information.
  10. 15. A part of the assessment process
  11. 19. Permission to speak with another party or to fax the medical record to OPA or ED.