Health

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Across
  1. 2. A communication style that avoids expressing needs or opinions.
  2. 5. Listening The act of fully concentrating, understanding, and responding during communication.
  3. 6. Statements that focus on the speaker’s feelings rather than blaming the listener.
  4. 8. Communication The transmission of messages without words, such as through body language.
  5. 10. A failure to understand something correctly.
  6. 13. The process of exchanging information between individuals
  7. 14. A communication style that confidently expresses needs and desires.
  8. 15. Information given in response to a message or action
  9. 16. A neutral person who helps others resolve a conflict.
Down
  1. 1. Process The steps involved in conveying a message effectively.
  2. 2. Mediation A conflict resolution process conducted by peers, rather than an authority figure.
  3. 3. A process where a neutral third party helps resolve a dispute.
  4. 4. The process of solving a problem or conflict.
  5. 7. A communication style where someone expresses negative feelings in an indirect way.
  6. 9. A discussion aimed at reaching an agreement.
  7. 11. A disagreement or clash between ideas, principles, or people.
  8. 12. An agreement or settlement where each side makes concessions.
  9. 14. A communication style characterized by hostility and dominance.