Health Advocacy Crossword

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Across
  1. 2. A cloud-based service that helps organizations share and manage content, knowledge, and applications.
  2. 3. Artifical intelligence that uses cue notifications.
  3. 4. Our first HAS group.
  4. 5. When you need help, this is where I call.
  5. 9. What we've all been navigating through for the past year.
  6. 10. Yearly increase.
  7. 12. When the member or group wants to prioritize an issue.
  8. 14. The application where you document your call.
  9. 16. The goal that rates how our service is different.
  10. 17. The place where you look for benefits.
Down
  1. 1. The survey member is offered after the call.
  2. 3. Our new VP of Customer Service
  3. 5. Coaching platform
  4. 6. The office location for the birth of Health Advocacy.
  5. 7. Preauthorization tool
  6. 8. Soft Skill Quality
  7. 11. We moved from WebEx to this.
  8. 13. Where you find your monthly scores.
  9. 15. Scheduling system
  10. 18. Net Promoter Score