Held payments for Medicare customers

123456789101112131415161718192021
Across
  1. 2. Confirm bank details match in CDMS
  2. 3. A system used by the agency to manage Medicare enrolment data,
  3. 7. These must be kept current in myGov to ensure payments are not delayed
  4. 11. ___ bank account details cannot be stored in CDMS
  5. 14. The process of confirming that bank details are correct before submission
  6. 15. Australia’s national health insurance program that processes benefits and claims
  7. 18. You need to ensure this number is entered correctly to avoid held payments
  8. 19. These must be kept current in myGov to ensure payments are not delayed
  9. 21. The person most affected when a Medicare payment is delayed
Down
  1. 1. Term used when a payment cannot be made due to incorrect or missing information
  2. 4. It is ___ to check bank details at each contact with customers
  3. 5. Week dedicated to improving accuracy and reducing errors
  4. 6. The type of account details that must be correct to receive Medicare payments
  5. 8. What you should do immediately if you change your bank or account number
  6. 9. The online portal used to access and update your personal government services
  7. 10. Payments waiting for claimants
  8. 12. The key goal when entering or checking EFT details
  9. 13. Loop that helps staff learn from issues raised through SFT or QST
  10. 16. What can't be made without valid details
  11. 17. A six-digit number that identifies your bank and branch for EFT payments
  12. 20. Acronym for the electronic transfer method used to send Medicare payments