Help Desk

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Across
  1. 2. finding a way to take a task from start to close
  2. 5. being able to empathize with the user while bringing systems away from problem areas
  3. 6. the response from a customer, supplier, or entity
  4. 9. testing issues to figure out the source of the problem
  5. 10. the ability to diagnose and understand hardware and software issues
Down
  1. 1. talking with a customer or support person
  2. 3. pushing tasks that are required by upper-level leadership more than managerial tasks
  3. 4. the tasks required to consider a task or project complete
  4. 7. not everything will be automated, but everything that can be automated helps with service desk efficiency
  5. 8. knowing how to prioritize, schedule, and execute tasks according to an outline or schedule.
  6. 11. the ability to change direction in the case of a solution or task not finishing on schedule or reaching roadblocks.