HELPFUL TOOLS

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Across
  1. 1. tool that can be used to send the customer a text message , reset voicemail passcode
  2. 3. what tool can used and is considered AT&T’S knowledge base library
  3. 4. what does the "p" in csp stand for
  4. 6. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
  5. 9. what tool can be used to help the customer find a store in their area or any area if need to
  6. 10. what tool can be used to help the customer select the best data plan (2nd Part)
  7. 15. system used that allows reps to process payments electronically
Down
  1. 2. used by customer care representatives to research and adjust mobile download purchase
  2. 5. AT&T’S billing and Customer Service system
  3. 6. what does the "s" in csp stand for
  4. 7. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
  5. 8. what tool can be used to help the customer select the best data plan (1st Part)
  6. 11. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
  7. 12. this system is considered our contact management system
  8. 13. what does the "c" in csp stand for
  9. 14. what tool can be used to mirror the customer’s account online