HELPFUL TOOLS

123456789101112131415161718
Across
  1. 1. this tool is considered as AT&T’s customer service knowledge base, more like AT&T’s Library
  2. 4. what does the "c" in csp stand for
  3. 6. a tool that can be used to get the program name and the content provider for a mobile download purchase
  4. 7. a tool that provides a comparison of the customer's current plan and any savings by changing to the new plan (2 part answer)
  5. 10. this tool can be used to confirm number availability to port over to AT&T service
  6. 11. used to track direct fulfillment orders
  7. 14. tool used for the reporting of Quality and Efficiency metrics for Internal Mobility Consumer Call centers
  8. 16. a tool that provides a comparison of the customer's current plan and any savings by changing to the new plan (2 part answer)
  9. 17. a tool that can be used to send the customer a text message, reset voicemail passcode, immediate call forwarding
  10. 18. a tool that can be used to view the customer’s account online
Down
  1. 2. what does the "s" in csp stand for
  2. 3. tool that can be used to view your daily schedule
  3. 5. a web-based tool that can be helpful to use when changing a customer’s mobile number
  4. 6. tool used to handle customer inquiries regarding retail sales locations
  5. 7. what is the new name of the OLAM tool
  6. 8. tool used that allows reps to process payments electronically for wireless, wired, and U-verse accounts
  7. 9. this tool can be used to view discount information for a specific FAN
  8. 12. a Web-based application that provides the status of major network outage notifications, like switches, cell sites, voicemail platforms, E911, and others
  9. 13. tool that can be used to view your ACE scores
  10. 15. what does the "p" in csp stand for