HELPFUL TOOLS

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Across
  1. 1. what tool can used and is considered att's library
  2. 3. what tool can be helpful in using when changing a customers mobile number
  3. 5. what tool can be used to help the customer select the best data plan (1st Part)
  4. 8. what tool can be used to help the customer select the best data plan (2nd Part)
  5. 9. what hal OLAM been renamed to
  6. 11. what tool can be used to track a customers order
  7. 15. what tool cn be used to send the customer a text message,reset voicemail passcode, perform call forwarding
  8. 16. what tool can be used to view the customers account online
Down
  1. 2. what tool can be used to find out exactly what the mobile dowload purchase originated from
  2. 4. what tool can be used to help the customer find a store in their area or any area in need to
  3. 6. what does the "s" in csp stand for
  4. 7. what tool can be used to see if a number can be ported over to att service
  5. 10. what does the "p" in csp stand for
  6. 12. what tool can be used to see if having any issues with services in the u.s.
  7. 13. what does the "c" in csp stand for
  8. 14. what tool can be used to see the customers discount and also see if any fees are waived as well