HFC

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Across
  1. 4. WE GET PLENTY OF THESE EACH DAY
  2. 5. PRIVATE MESSAGE
  3. 7. MY INTERNET IS
  4. 8. BOARD, APPLICATION USED TO WORK TICKETS
  5. 11. RESPONSIBLE FOR RUNNING THE FIBER CHAT
  6. 13. TIME ENTRY TOOL
  7. 14. TECHNICIANS USED THIS TO TAKE LEVELS
  8. 15. WHAT WE WORK OFF OF THE DASHBOARD
  9. 19. MEASURES YOUR PERFORMANCE
  10. 20. MAIN APP WE YOU CAN FIND ALL OF OUR PROCEDURES
  11. 22. TOOL USED TO SCHEDULE TIME OFF
  12. 23. APP YOU COMPLETE MISSIONS ON
  13. 24. APPLICATION USED FOR THE TEAM TO COMMUNICATE
  14. 25. TIME ALLOTED FOR YOU TO EAT
  15. 26. COMCAST TROUBLE TICKET SYSTEM USED FOR TRACKING AND MANAGING OUTAGES
Down
  1. 1. AT COMCAST MY VOICE IS MY
  2. 2. TOOL USED TO POLL A NODE
  3. 3. EVERY FIBER EVENT HAS TO HAVE ONE OF THESE
  4. 6. TOOL USED TO SEND OUT HOURLY FIBER UPDATES
  5. 9. POWERS UP A NODE
  6. 10. YOU EARN THESE ON XCHANGE
  7. 12. DOCUMENT THAT OUTLINES THE TIMES EACH STEP TAKEN DURING A FIBER
  8. 15. OCCURS TWICE ON WEDNESDAYS
  9. 16. YOU OPEN ONE IF A FIBER IS AFFECTING 10 OR MORE NODES
  10. 17. WE LOOK FORWARD TO THESE EACH QUATER
  11. 18. A TOOL THAT CAN BE USED TO CHECK RPD STATUS
  12. 21. NEEDS TO BE CLEARED OFTEN IN ORDER FOR TOOLS TO RUN PROPERLY