High Touch Puzzle # 1

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Across
  1. 4. very brief description of the customer's issue goes here
  2. 6. where you record your outbound call to the customer
  3. 7. another name used for the customer's product
  4. 9. more detailed description of the customer's issue goes here
  5. 12. what must be filled out very last on every closed case
  6. 13. what you create to record any and all sales
  7. 15. the interface you record your customer interactions into
  8. 17. section with drop downs you select pertaining to the customer's issue
  9. 18. a document attached to a case will show up under this section
  10. 19. the company that created our interface for your customer interactions
Down
  1. 1. what is filled out when supporting an in warranty accessory on an out of warranty product
  2. 2. agent resource center
  3. 3. what you create when transferring a customer to a 3rd party for assistance
  4. 5. the specific section you record your interactions
  5. 8. what must be filled out in the case when replacing a defective product
  6. 10. a unique alphanumerical code for the purposes of identification
  7. 11. the template you use to record your notes in before adding them to HP's interface program
  8. 14. what you create when replacing the customer's product
  9. 16. the warranty section of the customer's product