Higher Business Management - Prelim Revision

2. Comparing one firm with another to find industry best practice
5. Training carried out away from the normal place of work
6. Making a profit which is acceptable to satisfy shareholders
8. Where one firm pays for the right to operate under the name of another
12. The number of subordinates a manager controls
16. The systems and methods used to deliver a service, must be efficient
17. Method of stock control relying on suppliers to deliver items when required
18. Method of market research examining consumers behaviour towards a product
19. Factors such as government legislation on corporation tax and infrastructure
20. An advantage for social enterprises which face closing down
22. A company with operations in more than one country
23. Main source of funding for public sector organisations
24. Testing an applicants personality to determine suitability
26. Contains businesses which provide information/knowledge based services
27. Where sales reach their limit and profits are falling

1. Special offers to encourage the retailer to buy increased quantities
3. Project-based structure where employees with specialist skills are brought together
4. Make the decisions in limited companies
7. Grouping based on the location of customers across a wide customer base
9. Decisions made by lower-level managers
10. Products in a portfolio with low market share and low market growth
11. Integration involving joining with a direct competitor in the same line of business
13. Document detailing essential and desirable characteristics for a job
14. The acronym used to ensure business objectives are effective
15. Pricing the same product at different prices to different groups
21. Persons with an interest and influence on a firm
25. Used by small organisations where there are few levels in a hierarchy