HMH Crossword Puzzle

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Across
  1. 2. starting point when call comes in
  2. 4. attachment icon
  3. 6. ticketing system for HMHN
  4. 7. Not supported by CSD
  5. 9. nine characters used in log in
  6. 11. inquiry with insurance carrier
  7. 12. HUMC\user id
  8. 14. What field is PHI in?
  9. 17. view only users that Do Not have Epic training
  10. 20. Outpatient care
  11. 21. call when Cyber Ark is locked
  12. 22. Tool for self-service-password reset and unlock accounts
  13. 23. place user's email in this field
  14. 24. used to verify users
Down
  1. 1. Self service area in Epic
  2. 3. Inactive for more than 180 days or six months
  3. 5. tool used for dictation
  4. 8. Block that CSD can remove
  5. 10. what unlock that does not require verification?
  6. 13. Grand Central used for transfer, admissions etc.
  7. 15. Service Access request
  8. 16. what can CSD use to prepopulate tickets with certain information
  9. 18. User calls to report something broken or needs repair
  10. 19. the training environment transfer to TSD
  11. 21. citrix shadowing tool