HMPO Crossword 1

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Across
  1. 4. What can you never tell a customer about?
  2. 8. Where would a persons previous names be on their passport?
  3. 9. What do first time adult applications require?
  4. 10. What do you need to fly out of the country?
  5. 11. If a UK passport application has been with HMPO for over 10 weeks, what service can we offer the customer?
Down
  1. 1. You can get a copy of this from GRO if you require evidence of a name change -
  2. 2. Where can you find help with customers queries?
  3. 3. What does a customer need to provide if their appearance has changed since their last passport?
  4. 5. This needs to be taken within 1 month of the customers application
  5. 6. This application type takes 7-8 days
  6. 7. If a customers date of birth is wrong on their passport, what would we class this as?
  7. 12. What do you need to confirm before providing any information to a customer regarding an application?