Hospitality

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Across
  1. 2. someone talking about your business
  2. 4. doing your job well
  3. 5. workers you encounter while in a business
  4. 6. making a customer happy
  5. 9. doing your job the same every time
  6. 11. ability to understand others feelings
  7. 12. seeing someone while in a business
  8. 14. an employee that mainly works with customers
Down
  1. 1. important part of businesses service
  2. 3. a written plan to help employees provide quality service
  3. 7. assistance provided by a business
  4. 8. workers you dont encounter while in a business
  5. 10. the action of helping or doing work for someone
  6. 13. a person staying somewhere other than their home
  7. 14. someone buying something from a business