Hospitality

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Across
  1. 3. - Who is the boss
  2. 7. Service Audit - How do we measure satisfaction
  3. 8. welcome - First standard of service
  4. 9. training - Teaching employee's Customer Service
  5. 11. Residence - Place for seniors to call home
Down
  1. 1. - Another word for the edible portion of food
  2. 2. Language - What is a non-verbal communication factor
  3. 4. - Most important facial expression
  4. 5. - Most important part of communication
  5. 6. Farewell - Last standard of service
  6. 10. Cost Card - What has elements of ingredients and costs