Hospitality and Customer Service

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Across
  1. 2. execution Employee's performance during interactions with clients.
  2. 3. Frequency at which quality service is offered.
  3. 5. Appearance of the facility, employees and equipment.
  4. 6. Inspire trust and confidence.
  5. 7. Individualized attention; catering to personal needs.
Down
  1. 1. Willingness to assist customers and provide prompt service.
  2. 4. Provide dependable and accurate service as promised.