Hospitality and Customer Service

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Across
  1. 2. Individualized attention; catering to personal needs.
  2. 6. Willingness to assist customers and provide prompt service.
  3. 8. Frequency at which quality service is offered.
Down
  1. 1. the level of quality followed to provide customer service.
  2. 3. Inspire trust and confidence.
  3. 4. Appearance of the facility, employees and equipment.
  4. 5. Provide dependable and accurate service as promised.
  5. 7. Employee's performance during interactions with clients.