hospitality and tourism

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Across
  1. 5. guide / booklet with information about particular place to visit
  2. 10. travel / travel done for rest and relaxation
  3. 11. / express the meaning of (the writer or speaker or something written or spoken) using different words, especially to achieve greater clarity.
  4. 15. business / a business that has only one location and one unit.
  5. 16. / a type of language that consists of words and phrases that are regarded as very informal, are more common in speech than writing, and are typically restricted to a particular context or group of people.
  6. 18. / a journey on a ship to a number of destinations
  7. 19. switching / The practice of alternating between two or more languages or varieties of language in conversation
Down
  1. 1. management / the day to day running of a hotel
  2. 2. service / total customer experience with business
  3. 3. industry / business that physically moves people from one place to another.
  4. 4. star / best quality
  5. 6. / is the language of specialized terms used by a group or profession.
  6. 7. / an available room in hotel, motel. etc
  7. 8. travel / travel people do as part of their jobs
  8. 9. / period time for rest and is free from daily obligations
  9. 10. question / that you ask to gain greater insight into what someone has just told
  10. 12. listening / A technique that is used in counseling, training, and solving disputes or conflicts
  11. 13. / stay while they are on the road
  12. 14. listening / A technique that is used in counseling, training, and solving disputes or conflicts.
  13. 17. property / a business that provides overnight accommodations