Hospitality Review

1. Hotels take into consideration expected _______ when forecasting reservations.
3. Customers save their money and _____ their travels when a nation’s economy experiences an economic recession.
5. 4-hour _____ only a few days a week is a part-time schedule.
6. During which phase of the business cycle is travel and tourism most likely to increase?
7. A front desk job from 7 am to 3 pm, five days a week is a _____ shift.
11. _______ is a factor that influences demand in the travel and tourism industry.
14. Travel and tourism are ______.
15. A restaurant manager is assigning employees to work at certain times throughout the week. What work activity is the restaurant manager performing?
16. Hotels use ______ management systems to determine their staffing needs.

2. Customers spending _____ suggest that a country is likely to experience an overall increase in domestic travel and tourism.
3. When Davenport makes her room reservation she is engaging in the process of _____ a reservation.
4. Customer ______ is an important factor when establishing staffing and service ratios for a hotel.
8. Which process has led to an interdependency of travel and tourism activities among different countries to strengthen their national economies?
9. Higher _____ typically occurs during a popular vacation destination's off-season.
10. A motel may base3-day3 day forecast on a 10-day ________.
12. Considering _____ is important when developing an occupancy forecast because it decreases the amount of walk-ins available.
13. The house ______ is the number of occupied rooms.