Hospitality & Tourism

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Across
  1. 2. not excluding any particular groups of people
  2. 3. the basic, underlying framework or features of a system or organization
  3. 7. theme parks, zoos, natural wonders
  4. 9. respect and value everyone
  5. 10. reception and entertainment of guests, visitors or strangers
  6. 11. symbol of hospitality
Down
  1. 1. the human quality of being different or varied
  2. 3. items of value to guests such as comfort & safety that meet emotional needs
  3. 4. hotels, resorts, motels, b&b's
  4. 5. airlines, cruise ships, train, car rental
  5. 6. services that provide for guest expectations using physical assets
  6. 8. travel and services connected with, regarded as an industry combined with hospitality
  7. 12. American Disabilities Act