Hospitality & Tourism Puzzle

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Across
  1. 1. – Type of service where customers serve themselves
  2. 4. – Industry term for food cost compared to menu price
  3. 6. – The practice of upgrading or adding value to guest experience
  4. 8. – Type of lodging often owned by a family or individual
  5. 10. – Percentage of rooms occupied in a hotel
  6. 11. – Documents used to evaluate guest satisfaction
  7. 13. – International rating system for hotel quality
  8. 15. – Main dining area in a restaurant
  9. 16. – Legal term for responsibility in accidents on a property
  10. 17. – A formal customer complaint or dissatisfaction
  11. 19. – Group booking arranged for events like conferences or weddings
Down
  1. 1. – Employee who carries guests' luggage
  2. 2. – A meal served in one price, often includes appetizer, entree, dessert
  3. 3. – Revenue from selling hotel rooms
  4. 5. – Person who supervises restaurant operations
  5. 7. – System used to manage hotel reservations and check-ins
  6. 9. – Front desk worker in a hotel
  7. 12. – Travel for business purposes
  8. 14. – A schedule of meals and services in an all-inclusive resort
  9. 18. – Tourism with low environmental impact