Hotel customer Service

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Across
  1. 5. to book something in advance.
  2. 7. positive behaviour/ emotion.
  3. 9. a synonym of polite.
  4. 10. important qualitiy of customer service.
  5. 11. customer, that is not quite angry,but ...
  6. 12. a synonym of the verb to tell.
  7. 15. an example of bad customer service.
Down
  1. 1. action of helping or doing work for someone
  2. 2. make the guest ...
  3. 3. a teamwork skill.
  4. 4. bad customer service.
  5. 6. an example of courtesy.
  6. 8. error, malfunctioning.
  7. 13. used to express posibility
  8. 14. another example of a teamwork skill.