hotel front office jargons

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Across
  1. 2. A guest who stays longer than originally planned.
  2. 3. The standard fee for a room without discounts. A guest departing earlier than their planned date.
  3. 8. The online tool allowing guests to make reservations.
  4. 9. A room used for only part of the day.
  5. 11. A room where guests with disabilities can stay comfortably. A guest account detailing charges and payments during the stay.
  6. 12. A guest who fails to show up for a reservation.
  7. 14. The percentage of rooms occupied compared to the total available
  8. 16. A room rate that includes meals or activities.
  9. 18. A discounted room rate for business travelers.
  10. 19. A larger hotel room with separate living and sleeping areas.
  11. 20. A guest who arrives without a reservation.
  12. 22. The area where guests check-in and check-out
Down
  1. 1. A service that cleans and maintains guest rooms.
  2. 3. A room booking for multiple people under one account.
  3. 4. The process of registering a guest on arrival.
  4. 5. A list showing room assignments for a group.
  5. 6. A card used to access guest rooms electronically.
  6. 7. A staff member who assists guests with luggage
  7. 10. The software used to manage reservations, check-ins, and room status.
  8. 13. A room reserved for long-term maintenance issues.
  9. 15. metric used to calculate the revenue generated per available room
  10. 17. A free room provided for promotional reasons or compensation.
  11. 21. The time when guests must leave the room.