Hotel, Motel, Holiday Inn

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Across
  1. 3. The parent company that owns and/or manages multiple flags
  2. 5. Properties that offer a wide range of amenities and services to cater to guests' needs
  3. 6. Includes all operational areas hidden from guests, such as kitchens, storage, and staff offices
  4. 9. Guest-facing areas like reception and dining
  5. 11. Key revenue metric for hotels (acronym)
  6. 12. Specific franchise affiliation or banner
  7. 14. Hotel type that provides short-term sleeping accommodations
  8. 18. Performance metric used by hotels that provides a comprehensive view of a hotel's revenue performance, considering all revenue streams and occupancy levels
  9. 20. Responsible for the overall operations of a hotel, including staff management, guest satisfaction, financial performance, and strategic initiatives
Down
  1. 1. Senior management professional responsible for developing and executing the hotel's sales and marketing strategies to drive revenue and occupancy
  2. 2. A small, stylish hotel that provides a unique and personalized guest experience.
  3. 4. Department responsible for cleanliness and guest comfort.
  4. 7. Program type with rewards systems to retain repeat guests
  5. 8. Benchmark group of hotels for performance comparison
  6. 10. Hotel type that offers essential lodging with fewer amenities than full-service hotels, making them a more affordable option for budget-conscious travelers
  7. 13. Type of accommodation designed for guests who need lodging for an extended period, typically longer than a week
  8. 15. Performance metric used by hotels calculated by multiplying the occupancy rate by the average daily rate (acronym)
  9. 16. Hotel that operates without affiliation to a major hotel chain or brand, allowing for a unique identity and operational freedom
  10. 17. Percentage of rooms sold vs. available
  11. 19. Platforms that allow travelers to book accommodations and other travel services online (acronym)