HOTEL SALES TERMINOLOGY – CROSSWORD PUZZLE

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Across
  1. 3. – Hotel system used to manage rooms, guests, events, and billing
  2. 4. – Average room revenue earned per sold room
  3. 6. – Segment covering meetings, incentives, conferences, and exhibitions
  4. 7. – Central reservation office handling bookings for hotels
  5. 8. – Room not available for sale due to maintenance or repair
  6. 9. – Industry report comparing hotel performance with competitors
  7. 11. – Individual travelers not part of a group
  8. 12. – Alternate name for BEO, used for banquet communication
Down
  1. 1. – Revenue earned per available room
  2. 2. – Global system through which corporate bookings are made
  3. 4. – Average revenue generated per guest at an event
  4. 5. – Document outlining all banquet event details
  5. 6. – Minimum number of guests or spend committed by the client
  6. 7. – Room temporarily blocked from inventory
  7. 10. – Request sent by companies asking hotels for rates and inclusions