Hotel Terminology

2. When the front desk agent passes the guest’s credit card through a machine that reads information from it.
5. number A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists.
6. allocation Assigning a room to a guest after he has registered into the hotel.
7. The room has been cleaned and is ready for an arriving guest.
9. call A telephone morning call delivered either by a person or a computerized system to a guest's room at a prearranged time.
12. The guest receives change of room status to a higher rate.
13. occupancy A room that is occupied by two people.
14. house 100 percent hotel occupancy; a hotel that has all its guest rooms occupied.
15. occupancy A room occupied by one person.

1. Form on which the guest indicates name, home address, phone number, date of departure, method of payment etc.
3. rates Negotiated rates for group travel. This can include guests attending conferences, meetings and tours etc.
4. status The actual condition (occupied, vacant, dirty, and so on) of the hotel's individual guest rooms.
5. When a guest leaves a hotel after paying and returning the room key
8. exchange When a front desk agent exchanges the guest’s currency for another.
10. occupancy The total number of persons that are permitted to occupy a room.
11. When a guest arrives at the hotel and goes through the necessary procedures before they stay there.