Hotel Terminology

7. When a front desk agent exchanges the guest’s currency for another.
9. A code that provides a unique reference to a reservation record and assures the guest that the reservation record exists.
11. Assigning a room to a guest after he has registered into the hotel.
13. Form on which the guest indicates name, home address, phone number, date of departure, method of payment etc.
14. A room that is occupied by two people.
15. The total number of persons that are permitted to occupy a room.
16. Negotiated rates for group travel. This can include guests attending conferences, meetings and tours etc.

1. When a guest arrives at the hotel and goes through the necessary procedures before they stay there.
2. When the front desk agent passes the guest’s credit card through a machine that reads information from it.
3. The room has been cleaned and is ready for an arriving guest.
4. The guest receives change of room status to a higher rate.
5. The actual condition (occupied, vacant, dirty, and so on) of the hotel's individual guest rooms.
6. A room occupied by one person.
8. When a guest leaves a hotel after paying and returning the room key
10. 100 percent hotel occupancy; a hotel that has all its guest rooms occupied.
12. A telephone morning call delivered either by a person or a computerized system to a guest's room at a prearranged time.